Free User Training
The Caterease Onboarding series is a free collection of live online trainings available to all users. Designed to explore the basic concepts of the program, these classes are a perfect starting point for new users – as well as a helpful means of brushing up for users with more experience.
Our Sequential Onboarding Series Gives You a
Jumpstart on Your Caterease Program
Live Onboarding Classes
It is highly recommended that new users to the program begin with the first class and continue sequentially; experienced users, however, are welcome to target specific classes for their needs. For a description of each class and times when they are offered live, click the link below.
Special Orientation
First-time users to Caterease will enjoy this quick orientation video. It is a perfect primer to our new user onboarding classes!
Booking a New Event
Prerequisites: None
Class Days/Times: Monday 10-11 AM EST | Wednesday 1-2 PM EST
The perfect introduction to Caterease, this class shows you how to add a new client and book an event – from choosing a date and entering general details to building a menu, emailing a print and posting a payment.
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Booking a New Event Guidebook
Booking a New Event Quick Reference Guide
Event Manager Tools
Prerequisites: “Booking a New Event” or experience using the program
Class Days/Times: Monday 1:00-2:00 PM EST
This class follows up on the concepts learned in the Booking a New Event class, exploring such concepts as creating a detailed timeline for an event, creating a checklist of to-do items, copying events, managing tax/service charge rates, scheduling future payments, evaluating event cost and profit, applying discounts and attaching external files to an event.
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Event Manager Guidebook
Processing Payments with HPay
Prerequisites: “Booking a New Event” or experience using the program; HPay signup completed
Class Days/Times: Thursday 11:30 AM-12:30 PM EST
This class demonstrates how to process credit card payments, store cards “on file” for contact people, send payment links to customers for payment, send authorization links to confirm authorized cards for events and more.
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HPay Payment Processing Guidebook
Setting Up Online Ordering​
Prerequisites: Prerequisites: “Booking a New Event” and “Event Manager Tools” or experience using the program
Class Days/Times: Wednesday 10:00-11:00 AM EST
This class shows you how to prepare your program’s menus to be published to your Graze online ordering platform; setup your online ordering environment including menu organization, ordering rules and more and how to process online orders into your Caterease program.
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Setting up Online Ordering Guidebook
Customizing Event Prints
Prerequisites: The previous two classes or experience using the program
Class Days/Times: Thursday 1:00-2:00 PM EST
This setup class teaches you how to create and modify custom event prints using layouts provided in your program’s Print Designer. Learn how to create custom print headers and footers – inserting logos or other images, entering text and inserting dynamic merge fields. Discover how to use special Top Notes and Bottom Notes sections to enter general information or terms and conditions for your prints, as well as how to suppress sections, rearrange information, change fonts, change print layouts and more.
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Print Layout Samples
Customizing Event Prints Guide Book
Prints Quick Reference Guide
Default Menus Setup
Prerequisites: “Booking a New Event” or experience using the program
Class Days/Times: Tuesday 1:00-2:00 PM EST
Although we at Caterease entered your basic menu information prior to deploying your program, you are free to edit anything we’ve done or add more details. In this class, you will learn how to rename and rearrange your default menus, add new menus and items, modify existing details, establish minimum and linked quantities, designate inventoried items, build automatic menu packages, setup required items and ingredients and more.
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Default Menus Setup Guidebook
Menu Manager Quick Reference Guide
General Program Setup
Prerequisites: “Booking a New Event” & “Event Manager Tools” or experience using the program
Class Days/Times: Tuesday 9:00-10:00 AM EST
This class is designed to help you set Caterease up for the specific needs of your operation. You will learn how to customize drop-down (quickpick) lists, rename various fields in the program, create custom fields, make certain fields conditionally required, establish default settings for new bookings, limit the number of daily events, setup system security, create default timelines and checklists and more.
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General Program Setup Guidebook
Program Setup Quick Reference Guide
General Q&A
Still have remaining questions? Submit up to five questions on any Caterease topics and get answers and advice from one of our knowledgeable trainers. Class Days/Times: Friday 1:00-2:30 PM EST
Note: Up to 5 questions per company must be submitted at least 24 hours in advance of class.
- Class is limited to 10 companies
- Questions must be submitted at least 24 hours in advance.
- Limit 5 questions per company.
- Submit questions to training@caterease.com.
- Additional questions to be answered as time permits.
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